Terms of service

TERMS OF SERVICE

GENERAL INFORMATION Welcome to Ottoman Loom! The terms "we," "us," and "our" refer to Ottoman Loom. Ottoman Loom operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), to provide you with a carefully curated shopping experience. Ottoman Loom is powered by Shopify, which enables us to offer you the Services.

The following terms and conditions, along with all policies referenced herein (collectively, "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT By accepting these Terms of Service, you represent that you have reached the age of majority in your state or province of residence, and that you consent to allowing any minor dependents to use devices you own, purchase, or manage to access the Services.

To use the Services, access our online store, or purchase any products or services, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS We make every effort to accurately represent our products and services in our online store. However, please note that colors or product appearance may vary on your screen depending on the type of device and its settings and configuration.

We do not guarantee that the appearance or quality of any product or service displayed or offered in our online store will meet your expectations or be identical to what is shown.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to specific individuals, geographic regions, or jurisdictions.

SECTION 3 – ORDERS When you place an order, you are making an offer to purchase. Ottoman Loom reserves the right to accept or decline your order for any reason, at its sole discretion. Your order is not considered accepted until confirmed by Ottoman Loom. Your payment must be received and processed before an order can be accepted. Please review your order carefully before submitting, as Ottoman Loom may not be able to accommodate cancellation requests once an order has been accepted. If an order is not accepted, modified, or cancelled, we will attempt to contact you using the email address, billing address, and/or phone number provided at the time of ordering.

Products you purchase are subject to return or exchange only in accordance with our Refund Policy.

You represent and warrant that the products you purchase are for personal or household use only, and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email. Unless otherwise expressly stated, prices do not include taxes, shipping, handling, customs, or import fees.

Prices published in our online store may differ from those offered in physical stores or other online or third-party operated stores. We may occasionally offer promotions that affect pricing and are subject to separate terms and conditions. In the event of a conflict between promotion terms and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you provide is accurate, complete, and correct; (ii) you are authorized to use the credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred, including shipping and handling fees and any applicable taxes, at the prices in effect when such charges are incurred.

SECTION 5 – SHIPPING AND DELIVERY We are not responsible for shipping or delivery delays. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by the carrier, customs processing, or events beyond our control. Title and risk of loss pass to you upon delivery of the products to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY Our Services, including all trademarks, brands, text, images, graphics, product reviews, video and audio content, and their design, selection, and arrangement, are owned by Ottoman Loom, its affiliates, or licensors, and are protected by U.S. and international patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without our prior written consent. Nothing in these Terms shall be construed as granting any license or other right under any patent, trademark, copyright, or other intellectual property rights of Ottoman Loom, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Ottoman Loom.

Ottoman Loom's names, logos, product and service names, designs, and slogans are trademarks of Ottoman Loom or its affiliates or licensors. You may not use such trademarks without the prior written consent of Ottoman Loom. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS As part of the Services, we may provide access to third-party tools that are not monitored, controlled, or directed by us.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS The Services may include materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you choose to leave our Services and access such materials or third-party websites, you do so at your own risk.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY [NOTE TO MERCHANT: This section accurately describes Shopify's relationship with your store and should not be removed or altered.] Ottoman Loom is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are made directly with Ottoman Loom. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Ottoman Loom, and bears no liability for any injury, damage, or loss arising from products or services purchased. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or related to your purchases and transactions with Ottoman Loom.

SECTION 10 – PRIVACY POLICY All personal information collected through the Services is subject to our Privacy Policy, which can be viewed at [LINK], and certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information related to your access and use of the Services in order to provide and improve the Services to you. Information you submit to the Services may be transmitted to and shared with Shopify and third parties located in countries other than your country of residence for the purpose of providing you with the Services. For details on how your personal information is used by us, Shopify, and our partners, please review our Privacy Policy at ottomanloom.com/policies/privacy-policy

SECTION 11 – FEEDBACK If you submit, upload, share, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use. For example, we may use the rights granted under this license to operate, provide, evaluate, develop, improve, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms.

You further represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting Feedback; and (iii) your Feedback complies with these Terms. We have no obligation to (1) keep any Feedback confidential, (2) pay any compensation for Feedback, or (3) respond to any Feedback.

We may, at our sole discretion, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service, but we are under no obligation to do so.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS The Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly, for: (a) any unlawful or malicious purpose; (b) violating any international, federal, state, or local regulation, rule, law, or ordinance; (c) infringing or violating our Intellectual Property Rights or those of others; (d) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against our employees or any other person; (e) submitting false or misleading information; (f) uploading or transmitting viruses or any other type of malicious code; (g) transmitting or procuring the sending of any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitation; (h) impersonating or attempting to impersonate any person or entity; or (i) engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Ottoman Loom, Shopify, or users of the Services, or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or other malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) use the Services for spam, phishing, phishing, or any deceptive purpose; (e) use any robot, spider, scraper, data collection and extraction tools, automated device or process, artificial intelligence tools (e.g., agentic AI), or automated or manual methods to access the Services; or (f) interfere with, circumvent, or bypass any security or authentication features, robot-blocking headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS 14.1 This section ("Agent Terms") applies if you use, permit, enable, or cause an Agent to access, use, or interact with any of the Services. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity, and that may be operated using or on behalf of a person's device without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it always identifies itself and operates in strict compliance with the requirements set forth in Section 14.4 below. Additionally, no Agent may access, use, or interact with the Services if we have requested that the Agent not access, use, or interact with any Service.

14.3 We may restrict, including through technical measures, how and in what manner any Agent may access, use, or interact with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request is coming from an Agent and clearly state the Agent's name using "Agent/[agent name]" in the request's user agent string; (ii) not conceal or obscure that any access, use, or interaction is coming from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or bypassing CAPTCHAs or measures designed to distinguish computer use from humans; (iii) accurately respond to any question or request designed to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or otherwise prevent any measure designed to block, limit, modify, or control Agents' access to, use of, or interaction with the Services.

SECTION 15 – TERMINATION We may terminate this agreement or your access to the Services (or any part thereof) at any time, at our sole discretion, without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES Information provided on or through the Services is for general informational purposes only. We make no warranties as to the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY OTTOMAN LOOM, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OTTOMAN LOOM, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INJURY, LOSS, OR CLAIM, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES, ANY PRODUCTS PROCURED THROUGH THE SERVICES, OR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 – INDEMNIFICATION You agree to indemnify, defend, and hold harmless Ottoman Loom, Shopify and their affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from and against any and all losses, damages, liabilities, or claims (including reasonable attorneys' fees) arising out of or related to: (1) your violation of these Terms of Service or any documents incorporated by reference; (2) your violation of any law or the rights of any third party; or (3) your access to or use of the Services.

We will notify you of any indemnified claim; however, a delay in notification will not relieve you of your obligations unless you suffer material prejudice as a result. We may, at your expense, assume the exclusive defense and control of any matter subject to indemnification, including the choice of counsel, but will not settle any claim imposing a non-monetary obligation on you without your consent, which will not be unreasonably withheld. You agree to cooperate in the defense of indemnified claims by providing relevant documents.

SECTION 19 – SEVERABILITY If any provision of these Terms of Service is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us with respect to your use of the Services, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may assign, transfer, or delegate these Terms and our rights and obligations without notice to or consent from you.

SECTION 22 – GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Ottoman Loom is headquartered — the State of Nevada, United States. You and Ottoman Loom submit to the personal jurisdiction of the courts located in that jurisdiction.

SECTION 23 – HEADINGS The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION Questions about the Terms of Service should be sent to us at gallery@ottomanloom.com.

Our contact details are: Ottoman Loom 3740 Lillo St, Las Vegas, Nevada 89103, United States gallery@ottomanloom.com (725) 500-4350