Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
- Domestic (USA): Standard shipping 5–10 business days; Expedited shipping 2–3 business days.
- International: Delivery times vary by destination, typically 10–21 business days depending on customs clearance.
International Shipping We ship worldwide. Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.
Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package at any time.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us immediately at gallery@ottomanloom.com with your order number and photos of the damage (if applicable). We will work with the carrier to resolve the issue as quickly as possible.
Shipping Restrictions Some items may not be eligible for international shipping due to size or weight restrictions. If your order cannot be shipped to your location, we will notify you promptly.
For any shipping questions, please contact us at gallery@ottomanloom.com.